Service Users

For a detailed account for our performance for the period August 2008 - July 2009, please read the Bryson Education Annual Review.

The pie chart below shows how teachers rated the overall quality of our service in the period August 2008 – July 2009. 100% of those who answered this question rated the overall quality as good or excellent.

• 100% of service users who responded said they were satisfied with the service provided by Bryson Education
• 100% said they would use our service again

Below is a summary of the number of complaints, compliments and suggestions we have received. Click on a link to read some recent examples of our service user feedback.

Stakeholders

Our stakeholders are those who fund or commission our services. Every year we send out a survey which asks stakeholders to rate a number of questions regarding the service.

In 2007, 2008 and 2009 Bryson Education scored a rating of 100% in overall satisfaction from stakeholders.

Some particular results from the 2009 survey can be found below:

• 100% of stakeholders rated their overall satisfaction with the service as good or very good.
• 100% felt that we used our resources creatively. 
• 100% felt we used our resources effectively.
• 100% felt that we treated service users fairly and respectfully

Staff

Results from our bi-ennial staff survey showed that staff working for Bryson Charitable Group are satisfied and motivated in their jobs.

Here are some figures from the 2009 survey.

• 95% of staff enjoy their job
• 99% feel responsible for the quality of their work
• 95% believe we provide a high quality of service to service users
• 94% felt they are treated with fairness and respect